{"id":4847,"date":"2018-05-23T15:10:18","date_gmt":"2018-05-23T15:10:18","guid":{"rendered":"https:\/\/corporativo.eroski.es\/memoria-2017\/consumidores-y-consumidoras\/"},"modified":"2019-03-21T08:50:48","modified_gmt":"2019-03-21T08:50:48","slug":"consumidores","status":"publish","type":"page","link":"https:\/\/corporativo.eroski.es\/gl\/memoria-2017\/consumidores\/","title":{"rendered":"Consumidores e consumidoras"},"content":{"rendered":"<div id=\"pl-1801\"  class=\"panel-layout\" >\n<div id=\"pg-1801-0\"  class=\"panel-grid panel-no-style\" >\n<div id=\"pgc-1801-0-0\"  class=\"panel-grid-cell\"  data-weight=\"1\" >\n<div id=\"panel-1801-0-0-0\" class=\"so-panel widget widget_memoria-cite-slider panel-first-child\" data-index=\"0\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\" data-label=\"Citas\" ><div class=\"so-widget-memoria-cite-slider so-widget-memoria-cite-slider-default-d75171398898\">\n<div class=\"container\">\n    <section class=\"memoria-cite-slider\">\n        <div class=\"swiper-container mode-free\">\n            <div class=\"swiper-wrapper\">\n                                    <div class=\"swiper-slide cite\">\n                        <p class=\"p1\">Os clientes <strong>m\u00e1is fieis representan xa o 76%<\/strong> das compras totais, un punto m\u00e1is que a cifra rexistrada o ano pasado<\/p>                    <\/div> \n                                    <div class=\"swiper-slide cite\">\n                        <p class=\"p1\">O <strong>aforro transferido \u00e1s familias acada os 260 mill\u00f3ns de euros<\/strong> en ofertas e promoci\u00f3ns personalizadas<\/p>                    <\/div> \n                                    <div class=\"swiper-slide cite\">\n                        <p class=\"p1\">Lanzamos d\u00faas novas tarxetas destinadas a promover o aforro directo: <strong>MasterCard EROSKI Club e Tarxeta OURO<\/strong><\/p>                    <\/div> \n                                    <div class=\"swiper-slide cite\">\n                        <p class=\"p1\"><strong>Rebaixa de prezos<\/strong> en m\u00e1is de 7.000 produtos, a metade deles de alimentaci\u00f3n<\/p>                    <\/div> \n                                    <div class=\"swiper-slide cite\">\n                        <p class=\"p1\"><strong>Elimin\u00e1ronse m\u00e1is de 325 toneladas de azucres, sal e graxas<\/strong> dos produtos de marca propia<\/p>                    <\/div> \n                                    <div class=\"swiper-slide cite\">\n                        <p class=\"p1\">Rexistr\u00e1ronse m\u00e1is de <strong>14.596 opini\u00f3ns de socios<\/strong> sobre produtos de marca propia que son analizadas para a s\u00faa mellora<\/p>                    <\/div> \n                                    <div class=\"swiper-slide cite\">\n                        <p class=\"p1\">Contamos con m\u00e1is de <strong>208.882 fans en Facebook e os seguidores de Twitter superan os 50.618 followers<\/strong><\/p>                    <\/div> \n                                    <div class=\"swiper-slide cite\">\n                        <p class=\"p1\"><strong>400.000 cup\u00f3ns de desconto activos<\/strong> cada mes, grazas ao uso das novas aplicaci\u00f3ns<\/p>                    <\/div> \n                            <\/div>\n            <div class=\"swiper-scrollbar\"><\/div>\n        <\/div>\n    <\/section>\n<\/div><\/div><\/div>\n<div id=\"panel-1801-0-0-1\" class=\"so-panel widget widget_separator\" data-index=\"1\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\" ><div class=\"so-widget-separator so-widget-separator-default-d75171398898\">\n<div class=\"separator vs-small\"><\/div><\/div><\/div>\n<div id=\"panel-1801-0-0-2\" class=\"so-panel widget widget_memoria-section-collapsible\" data-index=\"2\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\" data-label=\"Impulsamos el ahorro\" ><div class=\"so-widget-memoria-section-collapsible so-widget-memoria-section-collapsible-default-d75171398898\">\n\n\t<section class=\"memoria-section-collapsible collapsible expanded-on-load expand\">\n\t<div class=\"container\">\n\t\t<header class=\"collapsible-handler\">\n\t\t\t<h3>Impulsamos o aforro<\/h3>\n\t\t\t<a class=\"icon-collapse\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\">\n    <path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z\"\/>\n    <path d=\"M0 0h24v24H0z\" fill=\"none\"\/>\n<\/svg>\n<\/a>\n\t\t<\/header>\n\t\t<div class=\"collapsible-content\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-md-7 col-lg-6\">\n\t\t\t\t\t<p class=\"p1\">Un dos motores de EROSKI, como sociedade cooperativa, \u00e9 conseguir que os seus clientes enchan a cesta da compra nas mellores condici\u00f3ns de prezo, calidade e servizo. As\u00ed, co foco posto na competitividade e o aforro, EROSKI contribu\u00edu durante 2017 a aumentar a capacidade de aforro das familias coa posta en marcha de numerosas iniciativas.<\/p>\n<p class=\"p1\">Ademais de ofertas dirixidas a todos os seus clientes e promoci\u00f3ns segmentadas para os seus Socios e Socias Cliente, destaca no 2017 a baixada de prezos xeneralizada aplicada por EROSKI a m\u00e1is de 7.000 produtos: 3.000 referencias de alimentaci\u00f3n, 1.500 de bebidas e 2.700 de drogar\u00eda e perfumar\u00eda.<\/p>\n<p class=\"p1\">As\u00ed, e grazas \u00e1 suma destas propostas comerciais no 2017, o aforro transferido por EROSKI \u00e1s familias ascendeu a 260 mill\u00f3ns de euros.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<ol class=\"custom-ol\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ol>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col-md-5\">\n\t\t\t\t\t\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"570\" height=\"380\" src=\"https:\/\/corporativo.eroski.es\/wp-content\/uploads\/2018\/05\/impulsamos-el-ahorro.jpg\" class=\"attachment-full size-full\" alt=\"clientes en caja supermecado con tarjeta oro de Eroski Club\" \/>\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t<\/div>\t\n<\/section>\n<\/div><\/div>\n<div id=\"panel-1801-0-0-3\" class=\"so-panel widget widget_memoria-section-collapsible\" data-index=\"3\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\" data-label=\"Nuevas tarjetas:\u00a0 EROSKI Club MasterCard y Tarjeta ORO\" ><div class=\"so-widget-memoria-section-collapsible so-widget-memoria-section-collapsible-default-d75171398898\">\n\n\t<section class=\"memoria-section-collapsible collapsible\">\n\t<div class=\"container\">\n\t\t<header class=\"collapsible-handler\">\n\t\t\t<h3><\/h3>\n\t\t\t<a class=\"icon-collapse\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\">\n    <path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z\"\/>\n    <path d=\"M0 0h24v24H0z\" fill=\"none\"\/>\n<\/svg>\n<\/a>\n\t\t<\/header>\n\t\t<div class=\"collapsible-content\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-md-7 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col-md-5\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t<\/div>\t\n<\/section>\n<\/div><\/div>\n<div id=\"panel-1801-0-0-4\" class=\"so-panel widget widget_memoria-section-collapsible\" data-index=\"4\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\" data-label=\"Nuevas gamas\" ><div class=\"so-widget-memoria-section-collapsible so-widget-memoria-section-collapsible-default-d75171398898\">\n\n\t<section class=\"memoria-section-collapsible collapsible\">\n\t<div class=\"container\">\n\t\t<header class=\"collapsible-handler\">\n\t\t\t<h3>Novas gamas<\/h3>\n\t\t\t<a class=\"icon-collapse\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\">\n    <path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z\"\/>\n    <path d=\"M0 0h24v24H0z\" fill=\"none\"\/>\n<\/svg>\n<\/a>\n\t\t<\/header>\n\t\t<div class=\"collapsible-content\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-md-7 col-lg-6\">\n\t\t\t\t\t<p class=\"p1\">Durante 2017 lanzamos 381 novos produtos repartidos entre todas as nosas marcas propias: Sannia, Basic, Seleqtia, Natur e belle. A innovaci\u00f3n en todas as nosas gamas de produtos e a s\u00faa mellora permanente \u00e9 un dos grandes compromisos EROSKI que xiran arredor da mellora da sa\u00fade e a sostibilidade. Reformul\u00e1ronse un total de 89 referencias para conseguir unha mellora nutricional. As\u00ed, EROSKI avanza para ofrecer aos seus clientes unha ampla gama de produtos frescos, de proximidade, ao tempo que busca os mellores produtos ecol\u00f3xicos e diet\u00e9ticos que adquiren unha maior importancia nos nosos lineais.<\/p>\n<p class=\"p1\">Ao longo do exercicio d\u00e9ronse de alta tam\u00e9n 1.768 referencias locais-rexionais; 792 corresponden a secci\u00f3ns de Frescos e 976 a Alimentaci\u00f3n.<\/p>\n<p class=\"p1\">Destas novas altas, hai 14 novas referencias de queixos, 5 de conservas vexetais, 1 de especias e 57 de vi\u00f1os, todas elas con D.O.P. ou I.X.P.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col-md-5\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t<\/div>\t\n<\/section>\n<\/div><\/div>\n<div id=\"panel-1801-0-0-5\" class=\"so-panel widget widget_memoria-section-collapsible\" data-index=\"5\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\" data-label=\"Especialistas en frescos\" ><div class=\"so-widget-memoria-section-collapsible so-widget-memoria-section-collapsible-default-d75171398898\">\n\n\t<section class=\"memoria-section-collapsible collapsible\">\n\t<div class=\"container\">\n\t\t<header class=\"collapsible-handler\">\n\t\t\t<h3>Especialistas en frescos<\/h3>\n\t\t\t<a class=\"icon-collapse\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\">\n    <path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z\"\/>\n    <path d=\"M0 0h24v24H0z\" fill=\"none\"\/>\n<\/svg>\n<\/a>\n\t\t<\/header>\n\t\t<div class=\"collapsible-content\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-md-7 col-lg-6\">\n\t\t\t\t\t<p class=\"p1\">En EROSKI somos especialistas en frescos e, ademais, buscamos sempre o mellor. A nosa marca de frescos EROSKI NATUR aposta acot\u00edo polas Denominaci\u00f3ns de Orixe Protexidas (D.O.P.) e Indicaci\u00f3ns Xeogr\u00e1ficas Protexidas (I.X.P.) m\u00e1is prestixiosas. As\u00ed, EROSKI garante a calidade e seguridade alimentaria de todos os produtos que comercializa. Este \u00e9 un principio b\u00e1sico, desde as nosas orixes como cooperativa de consumo e que hoxe segue m\u00e1is vixente que nunca:<\/p>\n\n<ul>\n \t<li class=\"p2\">M\u00e1is de 1400 referencias de vi\u00f1os con D.O.P.<\/li>\n \t<li class=\"p2\">125 referencias de queixos con D.O.P.<\/li>\n \t<li class=\"p2\">M\u00e1is de 100 referencias de conservas vexetais, aceites, legumes e arroz con D.O.P.<\/li>\n \t<li class=\"p2\">300 referencias de carnes con I.X.P. e m\u00e1is de 100 froitas e hortalizas.<\/li>\n<\/ul>\n<p class=\"p1\">En 2017, realizamos m\u00e1is de 20.000 intervenci\u00f3ns para garantir a calidade e a seguridade alimentaria, entre auditor\u00edas con provedores, an\u00e1lises de produtos e comprobaci\u00f3ns de fichas t\u00e9cnicas.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col-md-5\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t<\/div>\t\n<\/section>\n<\/div><\/div>\n<div id=\"panel-1801-0-0-6\" class=\"so-panel widget widget_memoria-section-collapsible\" data-ind\nex=\"6\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\" data-label=\"Nuestra marca cumple 40 a\u00f1os\" ><div class=\"so-widget-memoria-section-collapsible so-widget-memoria-section-collapsible-default-d75171398898\">\n\n\t<section class=\"memoria-section-collapsible collapsible\">\n\t<div class=\"container\">\n\t\t<header class=\"collapsible-handler\">\n\t\t\t<h3>A nosa marca fai 40 anos<\/h3>\n\t\t\t<a class=\"icon-collapse\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\">\n    <path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z\"\/>\n    <path d=\"M0 0h24v24H0z\" fill=\"none\"\/>\n<\/svg>\n<\/a>\n\t\t<\/header>\n\t\t<div class=\"collapsible-content\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-md-7 col-lg-6\">\n\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Durante o ano 2017, celebramos o 40 aniversario da nosa marca propia. Unha celebraci\u00f3n que ten especial importancia para EROSKI porque demostra a confianza dos nosos consumidores e as nosas consumidoras, motor fundamental da organizaci\u00f3n. Desde o seu nacemento, os produtos de marca EROSKI medraron ata converterse nun m\u00e1is da familia; por iso, durante todo o ano celebramos cos nosos clientes esta data, e seguimos a traballar para ofrecerlles produtos de calidade que lles axuden a aforrar:<\/span><\/p>\n<p class=\"p1\">Desde que en 1977 lanzamos os seis primeiros produtos de marca propia, conseguimos grandes fitos, como a inclusi\u00f3n dos catro idiomas oficiais nos nosos envases en 1978, o lanzamento do primeiro produto de marca propia con Denominaci\u00f3n de Orixe Protexida (D.O.P.) en 1990, ou o nacemento da marca EROSKI Natur en 1996.<\/p>\n<p class=\"p1\">Despois chegar\u00eda a eliminaci\u00f3n dos produtos modificados xeneticamente (OGM) da nosa marca en 2004, a incorporaci\u00f3n dun \u2018sem\u00e1foro nutricional\u2019 nos nosos envases en 2007, ou a eliminaci\u00f3n en 2009 das graxas vexetais parcialmente hidroxenadas de todos os nosos produtos. Neste tempo lanzamos tam\u00e9n as nosas marcas EROSKI Seleqtia (2007), belle (2009), EROSKI basic (2010) e EROSKI Sannia en 2012.<\/p>\n<p class=\"p1\">M\u00e1is recentemente, en 2014, o noso compromiso de escoita ao cliente levounos a formular os produtos de coidado persoal sen parabenos, sendo a primeira empresa de distribuci\u00f3n espa\u00f1ola que os eliminou por completo. Por outra banda, en 2016 a marca EROSKI SELEQTIA, a nosa marca de produtos gourmet, comezou a contar coa colaboraci\u00f3n do Basque Culinary Center (BCC), para testar o sabor e calidade das s\u00faas receitas.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col-md-5\">\n\t\t\t\t\t\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t<\/div>\t\n<\/section>\n<\/div><\/div>\n<div id=\"panel-1801-0-0-7\" class=\"so-panel widget widget_memoria-section-collapsible\" data-index=\"7\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\" data-label=\"EROSKI Club: Una relaci\u00f3n multicanal con el cliente\" ><div class=\"so-widget-memoria-section-collapsible so-widget-memoria-section-collapsible-default-d75171398898\">\n\n\t<section class=\"memoria-section-collapsible collapsible\">\n\t<div class=\"container\">\n\t\t<header class=\"collapsible-handler\">\n\t\t\t<h3><\/h3>\n\t\t\t<a class=\"icon-collapse\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\">\n    <path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z\"\/>\n    <path d=\"M0 0h24v24H0z\" fill=\"none\"\/>\n<\/svg>\n<\/a>\n\t\t<\/header>\n\t\t<div class=\"collapsible-content\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-md-7 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col-md-5\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t<\/div>\t\n<\/section>\n<\/div><\/div>\n<div id=\"panel-1801-0-0-8\" class=\"so-panel widget widget_memoria-section-collapsible\" data-index=\"8\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\" data-label=\"App EROSKI, comunicaci\u00f3n permanente con el Socio\/a Cliente\" ><div class=\"so-widget-memoria-section-collapsible so-widget-memoria-section-collapsible-default-d75171398898\">\n\n\t<section class=\"memoria-section-collapsible collapsible\">\n\t<div class=\"container\">\n\t\t<header class=\"collapsible-handler\">\n\t\t\t<h3>App EROSKI, comunicaci\u00f3n permanente co Socio\/a Cliente<\/h3>\n\t\t\t<a class=\"icon-collapse\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\">\n    <path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z\"\/>\n    <path d=\"M0 0h24v24H0z\" fill=\"none\"\/>\n<\/svg>\n<\/a>\n\t\t<\/header>\n\t\t<div class=\"collapsible-content\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-md-7 col-lg-6\">\n\t\t\t\t\t<p class=\"p1\">A aplicaci\u00f3n, dispo\u00f1ible para sistemas operativos IOS e Android, leva en funcionamento algo m\u00e1is dun ano e contabiliza m\u00e1is de 3 mill\u00f3ns e medio de interacci\u00f3ns dos usuarios por mes. Tr\u00e1tase dunha canle de comunicaci\u00f3n permanente cos Socios e Socias Cliente e entre as s\u00faas funci\u00f3ns permite consultar as ofertas da s\u00faa tenda habitual, realizar listaxes da compra ou localizar as tendas EROSKI m\u00e1is pr\u00f3ximas do lugar onde se atopa. Ademais, a actualizaci\u00f3n incl\u00fae unha versi\u00f3n dixital da tarxeta EROSKI Club permitindo aos Socios e Socias Cliente identificarse na tenda sen levaren a s\u00faa tarxeta, directamente desde o seu m\u00f3bil.<\/p>\n\n<ul>\n \t<li class=\"p2\">Actualmente m\u00e1is de 100.000 socios EROSKI Club son usuarios da aplicaci\u00f3n m\u00f3bil.<\/li>\n \t<li class=\"p2\">M\u00e1is de 400.000 cup\u00f3ns de desconto activados cada mes.<\/li>\n \t<li class=\"p2\"><span class=\"s1\">Enlace directo coa web de EROSKI MasterCard onde o usuario, tras identificarse como titular da tarxeta, pode realizar consultas e xesti\u00f3ns referidas \u00e1 tarxeta de pagamento.<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col-md-5\">\n\t\t\t\t\t\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"570\" height=\"380\" src=\"https:\/\/corporativo.eroski.es\/wp-content\/uploads\/2018\/05\/presentes_en_las_redes.jpg\" class=\"attachment-full size-full\" alt=\"Mujer utiliza App Eroski\" \/>\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t<\/div>\t\n<\/section>\n<\/div><\/div>\n<div id=\"panel-1801-0-0-9\" class=\"so-panel widget widget_memoria-section-collapsible\" data-index=\"9\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\" data-label=\"Premio atenci\u00f3n al cliente: \u2018Seguimos siendo los mejores\u2019\" ><div class=\"so-widget-memoria-section-collapsible so-widget-memoria-section-collapsible-default-d75171398898\">\n\n\t<section class=\"memoria-section-collapsible collapsible\">\n\t<div class=\"container\">\n\t\t<header class=\"collapsible-handler\">\n\t\t\t<h3>Premio atenci\u00f3n ao cliente: \u2018Seguimos sendo os mellores\u2019<\/h3>\n\t\t\t<a class=\"icon-collapse\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\">\n    <path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z\"\/>\n    <path d=\"M0 0h24v24H0z\" fill=\"none\"\/>\n<\/svg>\n<\/a>\n\t\t<\/header>\n\t\t<div class=\"collapsible-content\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-md-7 col-lg-6\">\n\t\t\t\t\t<p class=\"p1\">EROSKI foi reco\u00f1ecida por sexto ano consecutivo como a empresa de gran distribuci\u00f3n con mellor atenci\u00f3n ao cliente e como a empresa coa mellor atenci\u00f3n aos seus socios do club de fidelizaci\u00f3n. Un galard\u00f3n outorgado pola consultora Sotto Tempo Advertising, que mide o grao de satisfacci\u00f3n dos clientes de distintos sectores. As\u00ed, son os propios consumidores quen participan na elecci\u00f3n das organizaci\u00f3ns con maior calidade na s\u00faa atenci\u00f3n ao cliente. O servizo de atenci\u00f3n ao cliente de EROSKI atendeu 423.715 consultas o pasado exercicio.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col-md-5\">\n\t\t\t\t\t\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"570\" height=\"297\" src=\"https:\/\/corporativo.eroski.es\/wp-content\/uploads\/2018\/05\/premio-atencion-cliente.jpg\" class=\"attachment-full size-full\" alt=\"Logo Premio atenci\u00f3n al cliente Eroski\" \/>\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t<\/div>\t\n<\/section>\n<\/div><\/div>\n<div id=\"panel-1801-0-0-10\" class=\"so-panel widget widget_memoria-section-collapsible panel-last-child\" data-index=\"10\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\" data-label=\"Presentes en las redes\" ><div class=\"so-widget-memoria-section-collapsible so-widget-memoria-section-collapsible-default-d75171398898\">\n\n\t<section class=\"memoria-section-collapsible collapsible\">\n\t<div class=\"container\">\n\t\t<header class=\"collapsible-handler\">\n\t\t\t<h3><\/h3>\n\t\t\t<a class=\"icon-collapse\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\">\n    <path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z\"\/>\n    <path d=\"M0 0h24v24H0z\" fill=\"none\"\/>\n<\/svg>\n<\/a>\n\t\t<\/header>\n\t\t<div class=\"collapsible-content\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-md-7 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col-md-5\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t<\/div>\t\n<\/section>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":4781,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"memoria.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4847","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - 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